Privacy Policy

Scope of This Policy

This Privacy Policy applies to the website operated for Topline Heating & Air, including pages, forms, scheduling features and other tools that link to this policy. In this policy, “Topline Heating & Air,” “we,” “us” and “our” refer to Topline Heating & Air.

This policy covers information handled through the website. It does not replace any separate notice, estimate, proposal, financing agreement, employment document or service agreement that may apply to another interaction with Topline Heating & Air.

Information We Collect

We may collect information that you voluntarily provide when you contact us, request an estimate, schedule service, submit a website form or otherwise communicate with Topline Heating & Air.

Information you provide may include your name, email address, phone number, service address, ZIP code, requested service, appointment preferences, message details and other information you choose to submit.

Our website may also collect certain technical information automatically, such as browser type, device type, referring page, pages visited, general location information and website interaction data.

How We Use Information

We may use information collected through the website to respond to inquiries, coordinate appointments, provide requested information, communicate about service needs and support customer service.

We may also use information to operate and improve the website, understand how visitors use our pages, maintain website functionality, measure performance and support our business operations.

Calls, Email and Texting

If you provide a phone number or email address, we may use that information to respond to your inquiry, communicate about appointments, estimates or requested services and provide information related to your interaction with us.

Where the website separately requests consent for text messaging, messages may be sent according to the consent provided. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchasing services.

You may request that certain communications stop by following the instructions provided in the communication or by contacting us directly.

How We Disclose Information

Topline Heating & Air may share information with vendors and service providers that assist with functions such as website hosting, scheduling, forms, communications, analytics or other business operations.

We may also disclose information when required by law, legal process or governmental request, or when reasonably necessary to protect our rights, property, customers or business.

Topline Heating & Air does not sell personal information for money.

Cookies and Third Parties

Our website may use cookies, analytics technologies and similar tools to support website functionality, understand visitor activity and improve the user experience.

The website may also contain links to or integrations with third-party services such as scheduling platforms, maps, social media services, analytics providers or financing-related resources.

Third-party websites and services operate under their own privacy policies and practices. Topline Heating & Air is not responsible for the privacy practices of independent third parties.

Your Choices

You may choose not to provide certain information through the website, although doing so may prevent us from responding to a request or completing certain scheduling or contact functions.

Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect how certain website features operate.

You may also contact us regarding information you previously submitted through the website.

Retention and Security

Information may be retained for as long as reasonably necessary to fulfill the purpose for which it was collected, support business operations, maintain records or meet applicable legal obligations.

We use reasonable administrative and technical measures intended to protect information handled through the website. However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

This website is intended for a general audience and is not directed toward children under 13. We do not knowingly seek to collect personal information from children under 13 through this website.

Changes to This Policy

We may update this Privacy Policy as our website, technology or business practices change. When updates are made, the revised date will be posted on this page.