Privacy policy
PRIVACY NOTICE
Last updated March 20, 2026
This privacy notice for Topline Heating & Air ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at https://toplineair.com/, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at office@toplineair.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find more details about any of these topics by using the table of contents below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Topline Heating & Air and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
When and with whom do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you fill out a contact form, request service, communicate with us, or otherwise contact us.
Personal Information Provided by You. The personal information we collect may include:
- names
- email addresses
- phone numbers
- mailing addresses
- contact preferences
- service inquiry details
Sensitive Information. We do not process sensitive personal information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information, such as your IP address and browser or device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity, but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, pages viewed, and information about how and when you use our Services.
The information we collect includes:
- Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
- Device Data. Information about your computer, phone, tablet, or other device you use to access the Services.
- Location Data. Information about your device’s location, which may be based on your IP address or other available technologies.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant services, offers, and communications, we may obtain information about you from other sources such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To respond to inquiries and provide requested services
- To communicate with you about appointments, estimates, or service requests
- To send you marketing and promotional communications, where permitted by law
- To evaluate and improve our Services, marketing, and website performance
- To maintain the safety and security of our website and systems
- To comply with legal obligations
In Short: We may share information in specific situations described in this section and with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
- Data analytics services
- Website hosting providers
- Sales and marketing tools
- Social media and advertising platforms
- CRM and communication platforms
We may also share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with a merger, sale of assets, financing, or acquisition.
- Affiliates. We may share your information with our affiliates, who will be required to honor this privacy notice.
- Business Partners. We may share your information with trusted business partners to offer certain services, products, or promotions.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store it until deletion is possible.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through appropriate organizational and technical security measures.
We have implemented reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. If we learn that personal information from users under 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records.
7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your location, you may have rights that allow you to review, change, or request deletion of your personal information.
If you are located in the EEA, UK, Switzerland, California, or another jurisdiction with applicable privacy laws, you may have the right to request access to, correction of, or deletion of your personal information, subject to applicable law.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details provided below.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to SMS messages that we send, or by contacting us using the details provided in the section titled
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
below. Once you opt out, you will be removed from our marketing lists. However, we may still communicate with you for non-marketing purposes, including responding to service requests and sending service-related communications.
We do not share your mobile phone number with third parties for marketing purposes.
If you have questions or comments about your privacy rights, you may email us at office@toplineair.com.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals.
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California residents may have rights under applicable California privacy laws to request information about the personal information we collect, use, disclose, and retain, and to request deletion or correction where applicable.
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at office@toplineair.com or by post to:
Topline Heating & Air
5051 Horseshoe Pike
Honey Brook, PA 19344
United States
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state, you may have the right to request access to the personal information we collect from you, request correction of that information, or request deletion of your personal information. To make such a request, please visit
https://toplineair.com/contact-us/
or contact us directly at office@toplineair.com.
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